simasbolaPrivacy Policy

This page describes what we collect when you use simasbola and how we keep that data protected. We understand that your personal information—including your identity, banking details, and account activity—is sensitive, and we handle it with care. When you open an account on simasbola, deposit funds via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place selections on our sportsbook and live-dealer tables, we gather certain information to verify your identity, process your payments, and manage your account.

Our privacy practices comply with standard data-protection principles. We do not sell your data to third parties. We share information only with payment processors, regulatory authorities (if legally required), and our own support and compliance teams. This policy explains what we collect, why we collect it, how long we keep it, and what rights you have over your information on simasbola.

What Data We Collect on simasbola

We collect your personal information when you register for an account on simasbola. This includes your full name, email address, phone number, date of birth, and residential address. We also collect identity documents you upload during verification—typically a government-issued ID, passport, or national identity card—and proof of address such as a utility bill. These documents help us confirm that you are who you claim to be and that you meet our account-opening requirements.

When you deposit or withdraw funds on simasbola, we record the payment method you use, the amount transferred, and timestamps. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we receive transaction confirmation from those e-wallet providers. If you transfer from e-wallet, mobile banking, local payment, or online payment, we see the bank reference and account holder name. We also log your account activity—every selection you place, every match you track, and every live-dealer table you join on simasbola. This activity data helps us detect fraud, resolve disputes, and improve our platform.

We collect technical information about your device and network. This includes your IP address, browser type, operating system, and device identifiers. If you access simasbola from Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, we may log your approximate location based on IP data to enforce jurisdiction-restricted access and detect account anomalies. We also use cookies and similar tracking tools to remember your preferences and login status.

How We Use Your Data on simasbola

We use your personal and identity information on simasbola primarily for account verification, payment processing, and dispute resolution. When you request a withdrawal, we verify that your name matches your registered banking details to prevent fraud and unauthorized transfers. We also use your data to send you account notifications—confirmation of deposits, withdrawal status updates, and alerts about suspicious activity. We may contact you by email or phone regarding your account, bonus eligibility, or platform updates.

Our compliance and fraud-prevention teams use your activity data to monitor patterns. If we detect unusual betting behaviour, multiple accounts linked to the same person, or selections placed from conflicting geographic locations, we investigate to protect account security. During peak periods like Idul Fitri, Idul Adha, or when major football tournaments such as Liga 1 or Piala Indonesia are underway, our systems monitor account access and transaction volume to ensure fair use.

We also use aggregated and anonymized data to improve simasbola. We analyze which games are most popular, which payment methods users prefer, and which features drive engagement. This analytical data helps us add new tournaments, improve our live-dealer studios, and optimize our platform's mobile experience. We never identify individuals in this aggregated data.

Data Storage and Third-Party Processors

We store your data on servers maintained by our infrastructure providers. Our servers may sit outside your jurisdiction, including in regions outside Indonesia, to ensure redundancy and uptime. We encrypt data in transit using standard HTTPS protocols and at rest using industry-standard encryption. We retain your account data for as long as your account is active, and for a minimum of seven years after closure to meet regulatory and dispute-resolution requirements.

We work with third-party payment processors to handle deposits and withdrawals on simasbola. When you use e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or virtual-account transfers from local payment, online payment, e-wallet, or mobile banking, those payment providers receive your transaction details to complete the transfer. We also use customer-support platforms and analytics services that may process your information. We ensure all processors sign data-protection agreements that require them to keep your data confidential and use it only for the purpose we specify.

We at simasbola are transparent about how we collect and use your data. You have the right to access, correct, or request deletion of your personal information, subject to legal and operational constraints.

Your Rights and Contact on simasbola

You have the right to request a copy of all personal data we hold about you on simasbola. We will compile your data and send it within 30 days of your request. You also have the right to correct inaccurate information—if your address or banking details have changed, update them in your account settings or contact our support team. If you believe we hold data about you incorrectly or unlawfully, you may request deletion or correction, though we may retain some information to comply with legal obligations or to resolve outstanding disputes.

We do not sell, rent, or share your personal information with unrelated third parties for marketing purposes. We share data only with payment processors, payment networks (like Visa, Mastercard, and local bank switches), and regulatory bodies if legally required by Indonesian law or international law enforcement. If we are required to disclose your data due to a court order or legal investigation, we will attempt to notify you unless we are legally prohibited from doing so.

If you have questions about how we use your data on simasbola, wish to exercise your privacy rights, or need to report a data breach, contact our support team. We respond to privacy inquiries within five business days. You may also reach out if you have concerns about how we handle your payment information or if you wish to opt out of certain communications. We are committed to addressing your privacy concerns transparently and promptly.

• We collect personal, identity, and transactional data to verify your account and process payments on simasbola.
• We use your data for account security, fraud prevention, and platform improvement.
• We do not sell your data to third parties.
• We retain data for at least seven years after account closure for dispute resolution and regulatory compliance.
• You may request access, correction, or deletion of your data subject to legal constraints.

Our privacy policy on simasbola is designed to protect your information while enabling us to deliver a secure, compliant gaming platform. If our policy changes, we notify you by email or through a prominent notice on our platform. Continued use of simasbola after a privacy-policy update constitutes your acceptance of the new terms. If you do not agree with how we handle your data, you may close your account and request deletion of your information, subject to applicable legal holds.